{"id":1971,"date":"2026-07-27T16:16:28","date_gmt":"2026-07-27T16:16:28","guid":{"rendered":"https:\/\/wallmantra.com\/inspiration\/?page_id=1971"},"modified":"2026-10-05T12:50:39","modified_gmt":"2026-10-05T12:50:39","slug":"refund-policy","status":"publish","type":"page","link":"https:\/\/wallmantra.com\/inspiration\/refund-policy","title":{"rendered":"Refund Policy"},"content":{"rendered":"\n<p class=\"wp-block-paragraph\"><strong>Effective Date:<\/strong> 5 October 2026<br><strong>Last Updated:<\/strong> 5 October 2026<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">WallMantra is a brand operated by <strong>SITESURACE PRIVATE LIMITED<\/strong>.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">At WallMantra, we take great care in designing, producing, inspecting, packaging and delivering our products.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Many WallMantra products are manufactured, printed, framed, customized, procured, assembled or prepared specifically after an order is confirmed. Customers are therefore requested to carefully review the product description, dimensions, colours, materials, specifications, customization details and delivery information before placing an order.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">This Return, Refund, Exchange &amp; Cancellation Policy explains the circumstances under which an order may be cancelled, returned, replaced, exchanged or refunded.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Nothing contained in this policy is intended to limit, waive, restrict or exclude any statutory right or remedy available to a consumer under applicable Indian law.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">Quick Summary<\/h2>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Cancellation may be requested within 24 hours of placing an order, provided production, customization, procurement or another irreversible process has not already commenced.<\/li>\n\n\n\n<li>Made-to-order, customized, hand-painted, custom-sized and similar products generally cannot be cancelled, returned or exchanged after production has commenced merely because of a change of mind.<\/li>\n\n\n\n<li>Correctly supplied and non-defective products are generally not returnable solely because the customer changes their mind, does not like the colour or design, or selected an incorrect size.<\/li>\n\n\n\n<li>Wrong, damaged, materially defective or incomplete products should preferably be reported within 24 hours of delivery with supporting photographs and other available evidence.<\/li>\n\n\n\n<li>An unboxing video is strongly encouraged, particularly for fragile or high-value products, but its absence will not by itself remove any statutory consumer right.<\/li>\n\n\n\n<li>Where a genuine issue is verified, the appropriate remedy may include replacement, missing parts, exchange or refund depending on the circumstances and applicable law.<\/li>\n\n\n\n<li>Eligible refunds are processed through an appropriate monetary refund method. WallMantra Wallet credit will not be used as a compulsory substitute for a monetary refund where the customer is legally entitled to receive money.<\/li>\n\n\n\n<li>Consumer complaints will be acknowledged within 48 hours and redressed within one month from receipt in accordance with applicable law.<\/li>\n<\/ul>\n\n\n\n<h2 class=\"wp-block-heading\">1. Order Cancellation<\/h2>\n\n\n\n<h3 class=\"wp-block-heading\">Cancellation Within 24 Hours<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">A customer may request cancellation within 24 hours of placing an order, provided the order has not already entered an irreversible stage of production, customization, procurement, printing, framing, fabrication, assembly, processing or other order-specific preparation.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Cancellation requests may be submitted through:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Email:<\/strong> <a href=\"mailto:support@wallmantra.com\">support@wallmantra.com<\/a><\/li>\n\n\n\n<li><strong>Phone:<\/strong> <a href=\"tel:+918810577977\">+91 8810577977<\/a><\/li>\n\n\n\n<li><strong>My Account \u2192 Orders:<\/strong> where an online cancellation option is available.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Once a cancellation request is approved, any eligible prepaid amount will be refunded in accordance with the refund provisions of this policy.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Cancellation After 24 Hours<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">After 24 hours, an order may already have entered processing, production, printing, framing, customization, procurement, packaging, fabrication, assembly or dispatch preparation. Cancellation after this stage is therefore not guaranteed.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">If an order has not entered an irreversible stage, WallMantra may accept the cancellation request, subject to the nature of the product, the status of the order and applicable law.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Once order-specific production, customization, printing, framing, fabrication, procurement, cutting, assembly or another irreversible process has commenced, the order may no longer be eligible for cancellation.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">Cancellation Request Does Not Mean Cancellation Approval<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Submitting a cancellation request does not automatically cancel an order.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">An order shall be considered cancelled only after the customer receives confirmation of cancellation from WallMantra.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">2. Cancellation Charges<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">WallMantra will not impose an arbitrary, hidden or undisclosed cancellation charge.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Any cancellation charge, if applicable in a particular case, will be imposed only to the extent permitted under applicable law and will be communicated to the customer as required.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">In accordance with applicable Indian e-commerce requirements, WallMantra will not impose cancellation charges on a consumer cancelling a confirmed purchase unless similar cancellation charges are also borne by WallMantra where WallMantra unilaterally cancels the purchase order for any reason, to the extent such requirement applies.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Nothing in this section permits WallMantra to impose a cancellation charge that is prohibited by applicable law.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">3. Made-to-Order and Production-Based Products<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Certain WallMantra products are produced, procured or prepared after receiving the customer&#8217;s confirmed order.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">These may include, depending upon the product:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Canvas paintings<\/li>\n\n\n\n<li>Framed paintings<\/li>\n\n\n\n<li>Floating-frame paintings<\/li>\n\n\n\n<li>Hand-painted artwork<\/li>\n\n\n\n<li>Customized paintings<\/li>\n\n\n\n<li>Custom-sized products<\/li>\n\n\n\n<li>Wallpapers produced or cut according to order requirements<\/li>\n\n\n\n<li>Wall art<\/li>\n\n\n\n<li>Furniture<\/li>\n\n\n\n<li>Modular products<\/li>\n\n\n\n<li>Customized interior products<\/li>\n\n\n\n<li>Other products specifically manufactured, procured or prepared against an order<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Once production, printing, framing, cutting, fabrication, customization, procurement or assembly has commenced, such orders generally cannot be cancelled merely because the customer changes their mind.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">This restriction does not affect any remedy available for defective, damaged, incorrect, deficient, materially non-conforming or otherwise qualifying products where a remedy is required under applicable law.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">4. Change of Mind \/ Product No Longer Required<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Please choose products carefully before placing an order.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">WallMantra does not ordinarily accept returns, refunds or replacements where the correct and undamaged product has been supplied and the reason is solely that:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>The customer changed their mind<\/li>\n\n\n\n<li>The product is no longer required<\/li>\n\n\n\n<li>The customer does not like the design after receiving it<\/li>\n\n\n\n<li>The customer does not like the colour<\/li>\n\n\n\n<li>The product does not match existing furniture, wall colour or d\u00e9cor<\/li>\n\n\n\n<li>The customer selected the wrong size<\/li>\n\n\n\n<li>The customer feels the product is too large or too small<\/li>\n\n\n\n<li>The customer expected a different appearance despite the product corresponding to the displayed or agreed specifications<\/li>\n\n\n\n<li>The customer found another product they prefer<\/li>\n\n\n\n<li>The customer&#8217;s interior requirements changed after ordering<\/li>\n\n\n\n<li>The customer ordered the product by mistake<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Customers should therefore verify dimensions, colours, materials, specifications and suitability for their space before confirming an order.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">This section does not apply where the product is defective, damaged, deficient, incorrect, materially different from the advertised or agreed specifications, delivered late in circumstances giving rise to a statutory remedy, or where applicable law otherwise requires a remedy.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">5. Paintings &amp; Artwork<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Customers purchasing paintings should carefully review:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Artwork\/design<\/li>\n\n\n\n<li>Dimensions<\/li>\n\n\n\n<li>Orientation<\/li>\n\n\n\n<li>Frame type<\/li>\n\n\n\n<li>Frame colour, where applicable<\/li>\n\n\n\n<li>Product material<\/li>\n\n\n\n<li>Product specifications<\/li>\n\n\n\n<li>Available product images<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Once a painting enters printing, framing or production, cancellation may not be available.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">A painting will not ordinarily qualify for return solely because the customer later determines that its colour, artwork, dimensions or overall appearance does not complement their wall, furniture, lighting or interior d\u00e9cor.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Customers are responsible for checking the suitability of the selected artwork and dimensions for their intended space before ordering.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">This does not affect remedies relating to damaged, defective, incorrect or materially non-conforming products.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">6. Colour Variation<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">We make reasonable efforts to represent product colours accurately.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">However, colours displayed on digital screens may vary depending on:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Screen type<\/li>\n\n\n\n<li>Display settings<\/li>\n\n\n\n<li>Brightness<\/li>\n\n\n\n<li>Colour calibration<\/li>\n\n\n\n<li>Device<\/li>\n\n\n\n<li>Ambient lighting<\/li>\n\n\n\n<li>Photography<\/li>\n\n\n\n<li>Product material and texture<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Minor colour differences between the website image and physical product that arise from these factors do not automatically constitute a defect.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">For handmade and hand-painted products, minor variations in texture, brushwork, pattern, colour distribution and finish may naturally occur and contribute to the individual character of the product.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">7. Hand-Painted Artwork<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Hand-painted artwork may contain natural artistic variations. No two handmade artworks may be completely identical.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Minor variations in the following will not ordinarily be considered manufacturing defects where they are inherent to the handmade nature of the product:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Brush strokes<\/li>\n\n\n\n<li>Texture<\/li>\n\n\n\n<li>Colour distribution<\/li>\n\n\n\n<li>Detailing<\/li>\n\n\n\n<li>Surface finish<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Once production of a hand-painted or commissioned artwork has commenced, cancellation is generally not available.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">A verified damaged, incorrect or materially defective hand-painted product will be handled according to the applicable provisions of this policy and applicable law.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">8. Custom &amp; Personalized Products<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Products manufactured or modified according to customer-provided or customer-approved requirements are considered custom products.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">This may include products involving:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Custom dimensions<\/li>\n\n\n\n<li>Custom artwork<\/li>\n\n\n\n<li>Custom colours<\/li>\n\n\n\n<li>Custom frame requirements<\/li>\n\n\n\n<li>Personalized designs<\/li>\n\n\n\n<li>Customer-provided images<\/li>\n\n\n\n<li>Customer-approved proofs<\/li>\n\n\n\n<li>Special materials<\/li>\n\n\n\n<li>Other customer-specific modifications<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Customers are responsible for verifying all specifications before approval.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Where WallMantra provides a digital or physical proof, production may begin after customer approval.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Once production has commenced, custom orders are generally:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Non-cancellable<\/li>\n\n\n\n<li>Non-returnable<\/li>\n\n\n\n<li>Non-exchangeable<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">This restriction does not apply where the supplied product is damaged, defective, deficient, incorrect or materially different from the approved specifications, or where applicable law otherwise requires a remedy.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Cash on Delivery (COD) may not be available for custom orders.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">9. Wrong, Damaged, Defective or Incomplete Products<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">If you receive:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>A wrong product<\/li>\n\n\n\n<li>A damaged product<\/li>\n\n\n\n<li>A materially defective product<\/li>\n\n\n\n<li>A deficient product<\/li>\n\n\n\n<li>An incomplete product<\/li>\n\n\n\n<li>A product materially different from the advertised or agreed specifications<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">please contact WallMantra promptly after delivery.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Email:<\/strong> <a href=\"mailto:support@wallmantra.com\">support@wallmantra.com<\/a><br><strong>Phone:<\/strong> <a href=\"tel:+918810577977\">+91 8810577977<\/a><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Customers should preferably report transit-related damage, missing contents or other immediately apparent issues within 24 hours of delivery so that the matter can be investigated promptly.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Please provide, where reasonably available and relevant:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Order number<\/li>\n\n\n\n<li>Description of the issue<\/li>\n\n\n\n<li>Clear photographs of the product<\/li>\n\n\n\n<li>Photographs of the outer packaging<\/li>\n\n\n\n<li>Photographs of the shipping label<\/li>\n\n\n\n<li>A continuous unboxing video, where reasonably available and relevant to establishing transit damage or missing contents<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">WallMantra will review the information and may arrange inspection or pickup where reasonably required.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">A preferred reporting timeframe or request for supporting evidence will not be applied in a manner that unlawfully removes any statutory remedy available to a consumer.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">10. Unboxing Video<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Customers are strongly encouraged to record a continuous unboxing video when opening the shipment, particularly for fragile, high-value or multi-piece products.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">An unboxing video can assist WallMantra in determining whether damage, missing components or other discrepancies occurred before or during delivery.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Where an unboxing video is unavailable, WallMantra may request other reasonable supporting evidence to investigate the claim.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>The absence of an unboxing video will not, by itself, override or remove any statutory consumer right applicable to the transaction.<\/strong><\/p>\n\n\n\n<h2 class=\"wp-block-heading\">11. Resolution for Verified Damaged, Defective, Incomplete or Wrong Products<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">After verification, and depending upon the nature of the issue, product availability, circumstances of the particular order and applicable law, WallMantra may provide an appropriate remedy, including:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li><strong>Replacement:<\/strong> Replacement of the damaged, defective or incorrect product.<\/li>\n\n\n\n<li><strong>Missing Parts:<\/strong> Shipment of missing components.<\/li>\n\n\n\n<li><strong>Exchange:<\/strong> Exchange with an appropriate product where agreed or required.<\/li>\n\n\n\n<li><strong>Refund:<\/strong> Refund where replacement or another appropriate remedy is unavailable, unsuitable or where a refund is otherwise required under applicable law.<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">The remedy offered will not limit any remedy that the consumer is legally entitled to receive.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">12. Return Condition<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Where WallMantra authorizes a return, the customer should keep the product:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Unused, except to the extent reasonably necessary to inspect the product<\/li>\n\n\n\n<li>Unaltered<\/li>\n\n\n\n<li>Unwashed, where applicable<\/li>\n\n\n\n<li>Complete with accessories and supplied components<\/li>\n\n\n\n<li>In original packaging wherever reasonably possible<\/li>\n\n\n\n<li>Protected from additional damage<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Customers must take reasonable care of a product while a return, replacement or damage claim is being processed.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Damage caused after delivery through misuse, improper handling, improper installation, unauthorized modification or customer negligence may affect eligibility for a remedy to the extent permitted by applicable law.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">13. Exchanges<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Where WallMantra voluntarily accepts an exchange for a correctly supplied, non-defective product, the customer may be responsible for applicable return pickup and re-shipping costs.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Any such costs will be communicated before the voluntary exchange is processed.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The returned product may be inspected before the replacement is dispatched.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">If the returned product has been used, materially altered or damaged after delivery, WallMantra may decline a voluntary exchange or communicate applicable costs, subject to applicable law.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Where an exchange, replacement or return is required because WallMantra supplied a wrong, damaged, defective, deficient or otherwise non-conforming product, WallMantra will handle applicable return and re-shipping costs in accordance with applicable law and the circumstances of the claim.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">14. Refunds<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Where a customer is eligible for a refund under this policy or applicable law, WallMantra will process the refund using an appropriate refund method in accordance with the original mode of payment, available payment channels, customer details and applicable law.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">14.1 Prepaid Orders<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">For eligible refunds relating to prepaid orders, WallMantra will normally process the refund to the same payment method through which the original payment was received, wherever technically and reasonably possible.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The time taken for the refund to reflect in the customer&#8217;s account after initiation may depend on the payment gateway, bank, card issuer, UPI provider or other financial institution.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">14.2 Cash on Delivery (COD) Orders<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">For eligible refunds relating to Cash on Delivery orders, there may be no original electronic payment method to which the refund can be reversed.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">In such cases, WallMantra may request appropriate refund details from the customer and process the refund through an available monetary method such as bank transfer, UPI or another mutually agreed and legally permissible method.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The customer is responsible for providing accurate refund details where such information is reasonably required to process the refund.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">WallMantra Wallet credit may be offered as an option where appropriate.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Where the customer is legally entitled to a monetary refund, WallMantra Wallet credit will not be imposed as a compulsory substitute for that monetary refund merely because the original order was Cash on Delivery.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">14.3 WallMantra Wallet &amp; Goodwill Credits<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">In certain cases, WallMantra may, at its discretion, offer a goodwill credit to the customer&#8217;s WallMantra Wallet for a minor issue, inconvenience or cosmetic imperfection that does not otherwise qualify for return, replacement or refund.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The amount of any goodwill credit will be determined by WallMantra based on the nature and circumstances of the individual case.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Goodwill credits are separate from refunds that may be payable under this policy or applicable law and are offered as a customer-service gesture.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">They do not constitute an admission of product defect, liability or wrongdoing by WallMantra.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Unless otherwise agreed or required by applicable law, voluntary WallMantra Wallet goodwill credits are intended for use toward future purchases from WallMantra and are not ordinarily exchangeable for cash.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">14.4 Refund Processing Time<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Once a refund request has been accepted and approved, WallMantra will initiate and effect the applicable refund within a reasonable period and in accordance with requirements prescribed by the Reserve Bank of India, any other competent authority or applicable law.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">After WallMantra initiates the refund, the time taken for the amount to appear in the customer&#8217;s account may depend on the relevant bank, card issuer, payment gateway, UPI provider or financial institution.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">WallMantra will provide reasonable confirmation of refund initiation where applicable.<\/p>\n\n\n\n<h3 class=\"wp-block-heading\">14.5 Refund Amount<\/h3>\n\n\n\n<p class=\"wp-block-paragraph\">Where a refund is approved, the amount will be calculated according to the applicable order terms, the circumstances of the transaction, this policy and applicable law.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Where only a particular product, component or service is eligible for a refund, WallMantra may process the refund only for the eligible amount rather than the entire order value.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Any lawful deduction or adjustment will be communicated to the customer where required.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">15. Shipping Charges<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Original shipping or delivery charges may be non-refundable where the delivery service has already been provided and the return or cancellation is not attributable to a defect, damage, incorrect supply, deficiency or other failure by WallMantra, subject to applicable law.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Where a return, replacement or refund arises because of an error attributable to WallMantra or where applicable law requires otherwise, shipping-related costs will be handled accordingly.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">16. Order Already Dispatched<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Once an order has been dispatched or handed over to a logistics partner, cancellation may no longer be possible.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">If the customer no longer wants the product after dispatch, the matter will be handled according to the applicable return and cancellation provisions of this policy.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Customers should not refuse delivery without first contacting WallMantra, unless refusal is reasonably necessary in the circumstances.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Nothing in this section restricts a consumer remedy that arises because the goods are damaged, defective, incorrect, deficient, materially non-conforming, delivered late in circumstances covered by applicable law, or otherwise subject to a statutory remedy.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">17. Delivery Refusal \/ Customer Unavailable<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">If delivery fails because:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>The customer refuses an otherwise correct shipment<\/li>\n\n\n\n<li>The customer is unavailable after reasonable delivery attempts<\/li>\n\n\n\n<li>Incorrect or incomplete delivery details were supplied<\/li>\n\n\n\n<li>The customer requests delivery but subsequently refuses to receive it<\/li>\n\n\n\n<li>The customer fails to cooperate with reasonable delivery attempts<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">the shipment may be returned to WallMantra.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Any subsequent refund, reshipment or other resolution will be determined according to the nature of the product, the reason for failed delivery, the condition in which the product is returned, applicable logistics costs and applicable law.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">For made-to-order or customized products, refusal of delivery does not automatically create a right to cancellation or refund.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">18. Delayed Delivery<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">WallMantra will make reasonable efforts to deliver orders within the delivery timeline communicated for the applicable product and destination.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Delivery may occasionally be delayed because of circumstances including:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Courier or logistics disruption<\/li>\n\n\n\n<li>Weather conditions<\/li>\n\n\n\n<li>Natural disasters<\/li>\n\n\n\n<li>Transport disruption<\/li>\n\n\n\n<li>Government restrictions<\/li>\n\n\n\n<li>Public holidays<\/li>\n\n\n\n<li>Remote-location restrictions<\/li>\n\n\n\n<li>Force majeure events<\/li>\n\n\n\n<li>Other circumstances outside WallMantra&#8217;s reasonable control<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Customers experiencing a material delay may contact WallMantra at:<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Email:<\/strong> <a href=\"mailto:support@wallmantra.com\">support@wallmantra.com<\/a><br><strong>Phone:<\/strong> <a href=\"tel:+918810577977\">+91 8810577977<\/a><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Where goods are delivered later than the stated delivery schedule and applicable law gives the consumer a right to return the goods or obtain a refund, WallMantra will provide the applicable remedy.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Where a late delivery occurred because of a force majeure event, any exception permitted under applicable law will apply.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Nothing in this section limits a statutory remedy available to a consumer in relation to delayed delivery.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">19. Furniture &amp; Made-to-Order Interior Products<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Furniture, modular products and made-to-order interior products may involve substantial order-specific work including:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Measurement<\/li>\n\n\n\n<li>Design<\/li>\n\n\n\n<li>Material procurement<\/li>\n\n\n\n<li>Cutting<\/li>\n\n\n\n<li>Manufacturing<\/li>\n\n\n\n<li>Fabrication<\/li>\n\n\n\n<li>Finishing<\/li>\n\n\n\n<li>Assembly<\/li>\n\n\n\n<li>Installation planning<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Once order-specific production or procurement has commenced, cancellation may not be available.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Custom-made furniture and interior products cannot ordinarily be returned merely because of change of mind, aesthetic preference or changes in the customer&#8217;s interior requirements.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Defects, incorrect specifications, deficiencies or other qualifying issues will be handled in accordance with applicable law and the agreed project specifications.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">20. Measurement &amp; Customer-Provided Dimensions<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Where a product is manufactured according to measurements supplied or approved by the customer, the customer is responsible for ensuring those measurements are accurate.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">WallMantra will not ordinarily be responsible for fitment problems caused solely by incorrect measurements supplied or approved by the customer.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Where measurements are taken by an authorized WallMantra representative, responsibility will be assessed according to the circumstances and the final specifications approved for production.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">21. Wallpaper<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Customers should verify wall dimensions and wallpaper requirements before ordering.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Colour appearance may vary slightly because of screens, lighting, print batches, surface texture and surrounding d\u00e9cor.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Where multiple wallpaper rolls are required for the same installation, customers are encouraged to order the required quantity together because production batches may contain minor variations.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Wallpaper that has been cut, installed, pasted, altered or used cannot ordinarily be returned unless the claim concerns a qualifying defect or non-conformity that could not reasonably have been identified before installation or where applicable law otherwise provides a remedy.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Customers should inspect wallpaper before installation and contact WallMantra promptly if they identify an issue.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">22. Bulk Orders<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Orders involving bulk quantities may require special production, procurement, packaging and logistics arrangements.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Once production or procurement for a bulk order has commenced, cancellation may not be available.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Bulk orders are generally non-returnable solely for change of mind.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Where individual items in a bulk order arrive damaged, defective, deficient or incorrect, WallMantra will investigate the affected items and provide an appropriate remedy in accordance with applicable law and any agreed commercial terms.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Customers should inspect bulk shipments promptly after delivery and report discrepancies with reasonable supporting evidence.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Any special commercial terms agreed in writing for a bulk order will apply together with this policy, subject to any mandatory law that applies to the transaction.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">23. Sale, Discounted &amp; Promotional Products<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Sale, discounted or promotional products remain covered for genuine defects, damage, incorrect supply, deficiency, material non-conformity and other rights available under applicable law.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">However, a discount or promotional purchase does not itself create an additional right to return a correctly supplied and non-defective product merely because the customer changes their mind.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">24. Free Gifts &amp; Promotional Items<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Where a free gift or promotional item forms part of an order that is subsequently approved for full return, WallMantra may require the promotional item to be returned along with the purchased product.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">If the promotional item is not returned, WallMantra may take appropriate action consistent with the disclosed promotional terms and applicable law.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">25. Quality Inspection<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">WallMantra may inspect returned products before approving or completing a replacement, voluntary exchange or refund where inspection is reasonably relevant to the claim.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The inspection may consider:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Product condition<\/li>\n\n\n\n<li>Packaging<\/li>\n\n\n\n<li>Manufacturing condition<\/li>\n\n\n\n<li>Evidence of transit damage<\/li>\n\n\n\n<li>Usage or alteration<\/li>\n\n\n\n<li>Product specifications<\/li>\n\n\n\n<li>Photographs or videos supplied by the customer<\/li>\n\n\n\n<li>Dispatch records<\/li>\n\n\n\n<li>Internal quality-control records<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">WallMantra may document the inspection using photographs and videos.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The purpose of inspection is to determine the nature and cause of the reported issue.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Inspection will not be used to deny a remedy that a consumer is legally entitled to receive.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">26. Misuse and Damage After Delivery<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">WallMantra is not responsible for damage caused after delivery solely due to circumstances such as:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Improper handling<\/li>\n\n\n\n<li>Accidental damage<\/li>\n\n\n\n<li>Improper installation<\/li>\n\n\n\n<li>Unauthorized modification<\/li>\n\n\n\n<li>Exposure to unsuitable conditions<\/li>\n\n\n\n<li>Failure to follow installation or care instructions<\/li>\n\n\n\n<li>Normal wear and tear<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Such damage does not ordinarily constitute a manufacturing or transit defect.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">This section will be applied subject to applicable law and will not exclude liability for an issue that was actually caused by a defect, deficiency or other matter for which WallMantra is legally responsible.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">27. Cancellation by WallMantra<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">WallMantra may cancel an order where reasonably necessary, including circumstances involving:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Product unavailability<\/li>\n\n\n\n<li>Genuine pricing or listing errors<\/li>\n\n\n\n<li>Payment verification failure<\/li>\n\n\n\n<li>Suspected fraudulent transaction<\/li>\n\n\n\n<li>Incorrect or materially incomplete customer information<\/li>\n\n\n\n<li>Unserviceable delivery location<\/li>\n\n\n\n<li>Inability to manufacture or fulfil the product<\/li>\n\n\n\n<li>Force majeure<\/li>\n\n\n\n<li>Other circumstances preventing reasonable fulfilment<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Where WallMantra cancels an eligible prepaid order, the applicable amount paid by the customer will be refunded in accordance with this policy and applicable law.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Any cancellation charge imposed on a consumer will be governed by Section 2 of this policy and applicable Indian e-commerce requirements.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">28. Customer Responsibility Before Ordering<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">Before placing an order, customers should carefully verify:<\/p>\n\n\n\n<ul class=\"wp-block-list\">\n<li>Product dimensions<\/li>\n\n\n\n<li>Available space<\/li>\n\n\n\n<li>Colour<\/li>\n\n\n\n<li>Design<\/li>\n\n\n\n<li>Material<\/li>\n\n\n\n<li>Frame option<\/li>\n\n\n\n<li>Quantity<\/li>\n\n\n\n<li>Delivery address<\/li>\n\n\n\n<li>Phone number<\/li>\n\n\n\n<li>Custom specifications<\/li>\n\n\n\n<li>Installation requirements, where applicable<\/li>\n<\/ul>\n\n\n\n<p class=\"wp-block-paragraph\">Placing an order confirms that the customer has had an opportunity to review the product information and specifications provided before completing the purchase.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">This does not waive any statutory right relating to inaccurate information, defects, deficiencies, misleading representations or other matters protected under applicable law.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">29. Grievance Redressal<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">WallMantra is committed to addressing genuine customer concerns fairly and promptly.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">For complaints relating to an order, delivery, return, refund, cancellation, replacement or exchange, customers may contact:<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>WallMantra Customer Support<\/strong><br><strong>Phone:<\/strong> <a href=\"tel:+918810577977\">+91 8810577977<\/a><br><strong>Email:<\/strong> <a href=\"mailto:support@wallmantra.com\">support@wallmantra.com<\/a><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Address:<\/strong><br>2\/93, 1st Floor<br>Near DSIIDC Complex<br>Block 2, WHS, Kirti Nagar<br>New Delhi &#8211; 110015, India<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Where a consumer complaint is formally lodged through WallMantra&#8217;s grievance or customer-support mechanism, WallMantra will provide or generate an appropriate complaint, reference or ticket number through which the complaint can be identified and its status tracked.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Customers should retain the complaint, reference or ticket number for future correspondence relating to the complaint.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Consumer grievances will be handled through WallMantra&#8217;s grievance-redressal mechanism in accordance with applicable law.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">30. Grievance Officer<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Grievance Officer:<\/strong> Sachin Kumar<br><strong>Designation:<\/strong> Grievance Officer<br><strong>Email:<\/strong> <a href=\"mailto:grievanceofficer@wallmantra.com\">grievanceofficer@wallmantra.com<\/a><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Address:<\/strong><br>2\/93, 1st Floor<br>Near DSIIDC Complex<br>Block 2, WHS, Kirti Nagar<br>New Delhi &#8211; 110015, India<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">For telephone assistance in relation to an existing consumer grievance, customers may also contact WallMantra Customer Support at <a href=\"tel:+918810577977\">+91 8810577977<\/a>.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The Grievance Officer will acknowledge receipt of a consumer complaint within <strong>48 hours<\/strong> and will redress the complaint within <strong>one month from the date of receipt<\/strong>, in accordance with applicable law.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">31. Statutory Rights<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">This policy is intended to operate in accordance with applicable Indian law, including the Consumer Protection Act, 2019, the Consumer Protection (E-Commerce) Rules, 2020, as amended from time to time, and other applicable consumer-protection requirements.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">Nothing in this policy is intended to waive, restrict or exclude a consumer right or remedy that cannot lawfully be waived, restricted or excluded by contract.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">If any provision of this policy conflicts with a mandatory provision of applicable law, the mandatory legal provision will prevail to the extent of the conflict.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">32. Policy Updates<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">WallMantra may revise this policy periodically to reflect changes in its products, operations, customer-service processes or applicable legal requirements.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The policy applicable to an order will ordinarily be the version published and applicable when the order was placed, except where a subsequent mandatory legal requirement must apply.<\/p>\n\n\n\n<p class=\"wp-block-paragraph\">The effective date and latest revision date will be displayed at the top of this policy.<\/p>\n\n\n\n<h2 class=\"wp-block-heading\">33. Contact WallMantra<\/h2>\n\n\n\n<p class=\"wp-block-paragraph\">For return, cancellation, refund, exchange or order-related assistance:<\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>Phone:<\/strong> <a href=\"tel:+918810577977\">+91 8810577977<\/a><br><strong>Email:<\/strong> <a href=\"mailto:support@wallmantra.com\">support@wallmantra.com<\/a><\/p>\n\n\n\n<p class=\"wp-block-paragraph\"><strong>WallMantra<\/strong><br>Operated by <strong>SITESURACE PRIVATE LIMITED<\/strong><\/p>\n\n\n\n<p class=\"wp-block-paragraph\">2\/93, 1st Floor<br>Near DSIIDC Complex<br>Block 2, WHS, Kirti Nagar<br>New Delhi &#8211; 110015, India<\/p>\n","protected":false},"excerpt":{"rendered":"<p>Effective Date: 5 October 2026Last Updated: 5 October 2026 WallMantra is a brand operated by SITESURACE PRIVATE LIMITED. At WallMantra, we take great care in designing, producing, inspecting, packaging and delivering our products. Many WallMantra products are manufactured, printed, framed, customized, procured, assembled or prepared specifically after an order is confirmed. Customers are therefore requested [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-1971","page","type-page","status-publish","hentry"],"blocksy_meta":{"styles_descriptor":{"styles":{"desktop":"","tablet":"","mobile":""},"google_fonts":[],"version":7}},"_links":{"self":[{"href":"https:\/\/wallmantra.com\/inspiration\/wp-json\/wp\/v2\/pages\/1971","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/wallmantra.com\/inspiration\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/wallmantra.com\/inspiration\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/wallmantra.com\/inspiration\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/wallmantra.com\/inspiration\/wp-json\/wp\/v2\/comments?post=1971"}],"version-history":[{"count":4,"href":"https:\/\/wallmantra.com\/inspiration\/wp-json\/wp\/v2\/pages\/1971\/revisions"}],"predecessor-version":[{"id":2877,"href":"https:\/\/wallmantra.com\/inspiration\/wp-json\/wp\/v2\/pages\/1971\/revisions\/2877"}],"wp:attachment":[{"href":"https:\/\/wallmantra.com\/inspiration\/wp-json\/wp\/v2\/media?parent=1971"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}